Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


Reviews

Quote reviewiconHonest Auto Repair
Electronic Services, near Thousand Oaks, CA

After taking my truck to several auto shops and one of them actually replacing a valve for the check engine light. The light kept coming on, took my truck to Bennett automotive, he cleaned up corrosion on an electrical connector and put a little electrical grease on the connector, and no more problems. I will go to Bennett automotive for all my auto needs from now on. A fair and honest team. Thanks Brent

, 03/22/2021

Quote reviewiconProfessional Auto Service
Thousand Oaks, CA

Brent always does a professional job. I have been going to this garage for almost 10 years. Never had a problem he could not fix. Even gave my son, a budding auto mechanic, suggestion as my son rebuilt his car. The online service is great for making appointments and seeing past and future maintenances.

Quote reviewiconAuto Repair Done Right
Thousand Oaks, CA

In the middle of a heatwave the last thing you need is your AC to be on the fritz. I was trying to be cheap and tried diy and soon realized this needs to be left to the pros. I found Bennett's Automotive and was impressed with the reviews so I called and Brent quoted me less than any shop. I went to his shop and was impressed. He's very professional and doesn't sugarcoat things. He's up front and to the point when it comes to prices. Unlike most mechanics these days that throw surprise costs at you at the time of checkout. Needless to say my AC is blowing nice cool air and I can now cruise with my windows up and be comfortable. I'll be back for future maintenance.

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