CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Quote reviewiconHonest Auto Repair
Electronic Services, near Thousand Oaks, CA

After taking my truck to several auto shops and one of them actually replacing a valve for the check engine light. The light kept coming on, took my truck to Bennett automotive, he cleaned up corrosion on an electrical connector and put a little electrical grease on the connector, and no more problems. I will go to Bennett automotive for all my auto needs from now on. A fair and honest team. Thanks Brent

, 03/22/2021

Quote reviewiconProfessional Auto Service
Thousand Oaks, CA

Brent always does a professional job. I have been going to this garage for almost 10 years. Never had a problem he could not fix. Even gave my son, a budding auto mechanic, suggestion as my son rebuilt his car. The online service is great for making appointments and seeing past and future maintenances.

Quote reviewiconAuto Repair Done Right
Thousand Oaks, CA

In the middle of a heatwave the last thing you need is your AC to be on the fritz. I was trying to be cheap and tried diy and soon realized this needs to be left to the pros. I found Bennett's Automotive and was impressed with the reviews so I called and Brent quoted me less than any shop. I went to his shop and was impressed. He's very professional and doesn't sugarcoat things. He's up front and to the point when it comes to prices. Unlike most mechanics these days that throw surprise costs at you at the time of checkout. Needless to say my AC is blowing nice cool air and I can now cruise with my windows up and be comfortable. I'll be back for future maintenance.

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ACDelco
BBB (Better Business Bureau)
BG Products
Enterprise
Gates
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