INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 805-496-8886 or make an appointment online!


Reviews

Quote reviewiconHonest Auto Repair
Electronic Services, near Thousand Oaks, CA

After taking my truck to several auto shops and one of them actually replacing a valve for the check engine light. The light kept coming on, took my truck to Bennett automotive, he cleaned up corrosion on an electrical connector and put a little electrical grease on the connector, and no more problems. I will go to Bennett automotive for all my auto needs from now on. A fair and honest team. Thanks Brent

, 03/22/2021

Quote reviewiconProfessional Auto Service
Thousand Oaks, CA

Brent always does a professional job. I have been going to this garage for almost 10 years. Never had a problem he could not fix. Even gave my son, a budding auto mechanic, suggestion as my son rebuilt his car. The online service is great for making appointments and seeing past and future maintenances.

Quote reviewiconAuto Repair Done Right
Thousand Oaks, CA

In the middle of a heatwave the last thing you need is your AC to be on the fritz. I was trying to be cheap and tried diy and soon realized this needs to be left to the pros. I found Bennett's Automotive and was impressed with the reviews so I called and Brent quoted me less than any shop. I went to his shop and was impressed. He's very professional and doesn't sugarcoat things. He's up front and to the point when it comes to prices. Unlike most mechanics these days that throw surprise costs at you at the time of checkout. Needless to say my AC is blowing nice cool air and I can now cruise with my windows up and be comfortable. I'll be back for future maintenance.

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